Fitzsimmons, James A. <br/><br/>
Service management  operations, strategy, and information technology 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 4 ed. 
 - New York  McGraw-Hill  2003 
 - xviii, 587 p.  il. 
<br/><br/> Acompaņado de 2 discos compactos, disponibles en Hemeroteca 
<br/><br/><label>ISBN: </label>00701214577 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ADMINISTRACION DE INDUSTRIAS DE SERVICIOS
<br/><br/><label>Dewey Class. No.: </label>658  / F562