Service management

Fitzsimmons, James A.

Service management operations, strategy, and information technology James A. Fitzsimmons, Mona J. Fitzsimmons - 4 ed. - New York McGraw-Hill 2003 - xviii, 587 p. il.

Acompañado de 2 discos compactos, disponibles en Hemeroteca

00701214577


ADMINISTRACION DE INDUSTRIAS DE SERVICIOS

658 / F562